Troubleshooting
- Why is the App showing SNOO “Connecting” or "Not connected"?
- Is the SNOO App being discontinued?
- I have an Eero Wi-Fi® router and I am getting the error “Oops something went wrong.” What should I do?
- I used to be able to control SNOO with my Amazon Alexa but it's stopped working. How can I fix this?
- How can I delete my Happiest Baby Account?
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My SNOO device password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
- I forgot my login. How can I retrieve it?
- How do I unpair my SNOO?
- Why is my SNOO still going past level 2 with Motion Limiter on?
- I am getting the error “Can’t Join SNOO Network”. What should I do?
- I am getting the error message, “SNOO can’t connect.” What should I do?
- Why is the Happiest Baby App asking me to enable location?