Submit a request

Please try to describe your request in detail so our team may best assist you. Please include your order number if you have one.

For pre-purchase/rental questions, select which you are interested in

All order inquiries, returns, and product support requests should have an order number. Please enter N/A if you do not have an order number.

Check this if you have multiple orders or items to report

If you are inquiring about multiple products, please select just one and include the others in your detailed return reason.

If your request is about only one item, please leave this blank

Please write the additional order numbers if the items are from different orders. If the items are from a single order, please leave this blank.

Please select your current Subscription type.

All returns and product support requests require a serial number. If you do not have a SNOO Serial Number, enter N/A.

You do not need to leave this if you are unsure.

Which device are you using?

Please leave the emails you are using to connect to the app. If you are using the email you left as contact details, you can write "same". Thank you!

Please type in the manufacture date from the swaddle tag, the serial number on the bottom of an electronic item, or a 4-digit LOT from a power cord.

All babies are unique and some require some more adjustments to improve sleep in SNOO. It can be hard to figure out exactly which tips to try with your little one, but our dedicated Sleep Consultants are here to offer personalized guidance. Please check this box to schedule a FREE sleep consultation or get tips on how best to use SNOO.

Please select all that apply

The more you can tell us, the better! For example: What calms your baby down when SNOO doesn't? When is your little one’s usual bedtime and last nap? etc.

Add file or drop files here
    We will process your personal information in accordance with our Privacy Policy. By clicking ‘Submit’ you confirm that you have read and understood our Privacy Policy and how it applies to you. Happiest Baby Inc. does not and will not sell personal information.