Submit a request

Please try to describe your request in detail so our team may best assist you. Please include your order number if you have one.

If you are inquiring about multiple products, please select just one and include the others in your detailed return reason.

All order inquiries, returns, and product support requests should have an order number. Please enter N/A if you do not have an order number.

Please select the option that best describes the issue you are experiencing. Please don't forget to upload visual proof for non-app issues at the bottom of the page.

Which part of the item are you having issues with? Please don't forget to upload visual proof for non-app issues at the bottom.

Please select the error message or a description of the issue.

Please select the error message you receive when you try to pair your SNOO.

All returns and product support requests require a serial number. If you do not have a SNOO Serial Number, enter N/A.

You do not need to leave this if you are unsure.

Which device are you using?

Please leave the emails you are using to connect to the app. If you are using the email you left as contact details, you can write "same". Thank you!

Please type in the manufacture date from the swaddle tag, the serial number on the bottom of an electronic item, or a 4-digit LOT from a power cord.

Check this if you have multiple orders

Please check this box to schedule a FREE sleep consultation or get tips on how best to use SNOO.

The more you can tell us, the better! For example: What calms your baby down when SNOO doesn't? When is your little one’s usual bedtime and last nap? etc.

Add file or drop files here
    We will process your personal information in accordance with our Privacy Policy. By clicking ‘Submit’ you confirm that you have read and understood our Privacy Policy and how it applies to you. Happiest Baby Inc. does not and will not sell personal information.