Why did SNOO stop moving?

Happiest Customer Care Team

March 14, 2024 11:43

There could be several reasons why your SNOO is experiencing no movement. First, please ensure that the Weaning feature is not toggled on. If the feature is not active, please follow the steps below to resolve your issue:

If the SNOO activity button is not on, please see "Why is my SNOO not powering on?"
If the SNOO has power, please ensure that the light is solid white and you have one of the SNOO sacks engaged on the safety clips. SNOO will not start motion and sounds without a SNOO sack safely secured in the bed.
If the SNOO starts blinking white when you try to start the session, please see the article "Why did my SNOO suddenly stop?"

If you’ve verified these settings and the issue persists, we recommend submitting a request for further assistance.

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