I have an Eero Wi-Fi® router and I am getting the error “Oops something went wrong.” What should I do?

We’ve identified a issue with Eero routers, where the happiestbaby domain is blocked, leading to SNOO connectivity issues and other networking issues. We are working with Eero on a solution. Meanwhile, you can resolve this issue by adding happiestbaby.com in the list of allowed sites, as explained here

If you are still experiencing the issue, some users have succeeded by creating a guest network and updating SNOO’s Wi-Fi® network in the Happiest Baby App.

To create a guest network:

  • Open the Eero application on your mobile device. Tap Settings in the icon menu.
  • Select Guest Access from the menu and toggle Guest Network ON.
  • The app will automatically create a guest network by taking your main network name and adding “Guest” to it. A password will also auto-generate.
  • Return to the Happiest Baby app and connect your SNOO with the “Guest” network you created.

We hope this information helps!

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