My SNOO is not responding through Alexa. What should I do?

If you notice that your SNOO is not responding to your Alexa commands, try these troubleshooting tips:

  • Increase the microphone level on your Alexa. The microphone may not be picking up your command.
  • Make sure your SNOO is paired with Alexa.
  • If you are using more than one SNOO, check to ensure you are naming the correct SNOO in your command.
  • Quit and reopen the app.
  • Please ensure your Alexa language preference is set to English-USA, English-GB, English-CA, or English-AU.
  • Confirm that your SNOO is powered on and the Activity Button glows solid white.
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