When pairing your Android device to the SNOO App, we require your device to allow GPS Location Services. This helps locate your home’s network and allows for connection to SNOO’s Wi-Fi® signal. During the provisioning process, if you happen to come across the following pop-up:
Tap on the blue Go to Settings button, and you will be directed to your SNOO App’s Permission settings. Please ensure the Location option is toggled On! Once done, you can head back into the SNOO App, and you will see the Wi-Fi® setup screen to continue the pairing process.
Our Customer Care team can assist with pairing your mobile device and SNOO or any other product support; don’t hesitate to get in touch through our Product support questionnaire.
For all other questions, please click on submit a request for your request to be forwarded to our Customer Care team!