I am getting the error “Can’t Join SNOO Network”. What should I do?

We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred:

  • SNOO’s Wi-Fi® was turned off
  • SNOO’s Network signal dropped off due to inactivity
  • There is interference in SNOO’s Network connecting to your device



To troubleshoot:

  1. Make sure your SNOO’s Wi-Fi® button is clicked into the platform
  2. Reboot your SNOO (unplug for 30 seconds and then plug back in, and wait until the Activity Button glows the constant white light)
  3. Open the App and follow the on-screen prompts until you reach the Finishing Setup page
  4. At the Connect to device pop-up, click Connect, and continue with pairing

Please make sure you have the latest version of the App. The latest is always available from the Apple® App Store or Google Play®. If you're still having trouble, please click here to contact Customer Care. We're happy to help!

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