I am seeing the message “SNOO can’t connect.” What should I do?

We are sorry to hear you are having trouble with your connection! Your SNOO may have lost its connection due to the following reasons:

• SNOO is powered off:. Please check that SNOO’s Activity Button has a steady glow. If it is not, check that SNOO has power.
• Home internet does not have a connection: Confirm that internet is working using your phone connected to the same Wi-Fi® network.
• SNOO’s Wi-Fi® might have been turned off: This button is located next to the power button at the bottom of SNOO. Make sure it’s pressed in.

To further troubleshoot, please do the following:

• Reboot your home router

• Unplug, wait for 30 seconds, and plug SNOO’s power back in and wait for the activity button to stop flashing

• Wait a few minutes. Close the app and open it again.

• If that did not fix the issue, please check the strength of the wireless network where SNOO is located using your phone. If it is less than two bars, move SNOO and router closer to each other.

• [Re]Pair SNOO to your home network using the "Change Network" feature:

  • Profile➜ Under Manage Devices select SNOO➜ Change Network and follow the on-screen prompts

Please make sure you have the latest version of the Happiest Baby App. The latest is always available from the Apple® App Store or Google Play®.

If you have any other product related questions, we invite you to submit a request.