I am getting the error message, “SNOO can’t connect.” What should I do?

We are sorry to hear you are having trouble connecting! Your SNOO may have lost its connection with your wireless network due to any of the following reasons:

• SNOO is powered off. If you see SNOO’s Activity Button glowing white, that means SNOO is on.
• SNOO’s Wi-Fi® might have been turned off. This button is located next to the power button at the bottom of SNOO. Make sure it’s on.

• Your wireless network is poor or not working. You can assess the quality of your connection…
  • Head over to the Profile icon at the bottom of your screen
  • Click on Baby’s SNOO
  • At the bottom of your screen, you will see Wireless Quality

If your connection is low, please move SNOO closer to your router. You can also try reselecting the Wi-Fi® network…

1. Head over to the Profile icon at the bottom of your screen
2. Click on Baby’s SNOO
3. Click on Change Network to pair to another Wi-Fi® network or reconnect to your home’s network.

If you have ruled out everything above, and your SNOO still cannot connect, please log out of the Happiest Baby App. Then restart SNOO by unplugging it from the wall outlet and plugging it back in after a few seconds. After the SNOO powers back on, log back into the App. The Activity Button should be flashing white. After the Activity Button stops flashing, try pairing via another mobile device.

Please make sure you have the latest version of the App. The latest is always available from the Apple® App Store or Google Play®.