SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?

Yes! You can reduce or increase the sensitivity if SNOO is reacting too fast or too slow to mild fussing, even snorts or sneeze sounds.

1. Head over to the Setting icon at the bottom of your screen
2. Under the Preferences category, click on Responsiveness to start modifying
3. You have the following choices:

• Very Low Responsiveness
• Low Responsiveness
• Normal (factory setting)
• High Responsiveness
• Very High Responsiveness

If you find that SNOO still isn’t responding fast enough to your baby’s cries and you’ve already increased the responsiveness, we recommend increasing SNOO’s Motion Start Level. Increasing the baseline can help soothe your baby during light sleep cycles when they begin to fuss and grunt.

For all other questions, please click on submit a request for your request to be forwarded to our Customer Care team!