SNOO
How can we help?
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Happiest Baby App
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Getting Started With SNOO
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Purchase and Return Questions
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Rental Questions
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Accessories and Other Products
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SNOO App
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Sleep Support
Happiest Baby App
How to Set up App
- Can I pair multiple SNOOs to a single account?
- What is the difference between the new Happiest Baby App and the previous SNOO App?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
- What devices support the Happiest Baby App?
- How do I set up my account and baby’s profile in the Happiest Baby App?
Mobile App Features
- I forgot to turn off SNOO when I took my baby out. How can I delete a SNOO session?
- How do I use the Car Ride Mode?
- Can I set white noise to play outside of a SNOO session?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- What is the Weaning Feature and when should I use it?
- How do I enable the Weaning feature?
Troubleshooting
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My SNOO device password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
- I forgot my login. How can I retrieve it?
- How do I unpair my SNOO?
Getting Started With SNOO
All About SNOO
- My baby was born prematurely. Is it safe to use SNOO?
- Can I use SNOO with my newborn?
- How can I clean my SNOO?
- Can I place blankets, lovey or toys inside the SNOO with my baby?
- Can I use my SNOO for my second child?
- How do you store SNOO when not in use?
Setting Up and Using SNOO
- How do I wash the SNOO Sacks and sheets?
- How do I set up SNOO? (Video Tutorial)
- How do I put my baby in SNOO Sleep Sack? (Video Tutorial)
- What’s included with SNOO?
- How do I use SNOO?
- Why is my SNOO Activity Button blinking white?
Helpful Videos
- Should I wait to see if my baby needs SNOO before buying it? (Video Tutorial)
- How does SNOO improve a baby’s sleep? How long does it take? (Video Tutorial)
- Is the SNOO Sack safe to use right away in the hospital? (Video Tutorial)
- At what age is a baby too old to continue sleeping in SNOO? (Video Tutorial)
- Will I rely too much on the SNOO for when my baby cries? Will the SNOO replace me? (Video Tutorial)
- If my baby sleeps too much, could that make me miss her hunger cues and interfere with breastfeeding? (Video Tutorial)
User Manual
Purchase and Return Questions
Order & Shipping Information
- Can I use a Happiest Baby Gift Card to buy a Pre-Loved SNOO?
- With a Pre-Loved SNOO, is my baby given soft goods that are used by another baby?
- How will I be charged for my Pre-Loved SNOO?
- What’s included with a Pre-Loved SNOO?
- What is the Happiest Baby Registry completion discount?
- Do you offer a military discount?
Returns, Exchanges & Warranty
Rental Questions
Payments/Financing
- How will I be charged for the SNOO Rental 6-Month Special plan?
- How will I be charged for the SNOO Rental Newborn Special plan?
- How will I be charged for the SNOO Rental Basic plan?
- How do I update my payment method on my rental account?
- Can I use a Happiest Baby Gift Card to rent SNOO?
- Why am I paying tax on this?
Legal
Refurbishment and Soft Goods
- How does Happiest Baby ensure that the SNOOs are bed-bug free?
- Exactly what products do you use to clean SNOO rental units?
- How does a SNOO rental get reconditioned and readied for the next family?
- With a SNOO rental, is my baby given soft goods that are used by another baby?
- Is the mesh replaced as part of the reconditioning process?
Cancelling/Returning SNOO
General Questions
- How do I update the shipping address for my rental?
- How do I update the shipping date for my rental?
- How do I store my SNOO packaging for later use?
- Can I rent a SNOO for someone other than myself?
- Can I rent SNOO if I am under 18 years old?
- How many SNOOs may I rent at once?
Accessories and Other Products
DreamBreeZzz Mattress
- What is the DreamBreeZzz Mattress made of?
- How often should I wash my DreamBreeZzz Mattress?
- Can I use a sheet with the DreamBreeZzz Mattress?
- What is the return policy for the DreamBreeZzz Mattress?
- Will the DreamBreeZzz Mattress fit in all cribs?
- Is the DreamBreeZzz Mattress hypoallergenic?
Lola Crib
- What is the return policy for the Lola Crib and Lola Crib Toddler Bed Conversion Kit?
- How should I clean and care for my Lola Crib and Lola Crib Toddler Bed Conversion Kit?
- How do I convert my Lola Crib to a toddler bed?
- What are the Lola Crib and Lola Crib Toddler Bed Conversion Kit made of?
- What size mattress should I buy for the Lola Crib?
- How do I assemble the Lola Crib?
SNOObie
- Is SNOObie responsive?
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- SNOObie User Guide
- How do I turn on SNOObie?
- How do I set an end time for my SNOObie routine?
- How do I charge SNOObie?
Sky Mobile
- Can I use the mobile with Shoo Mosquito Net?
- What is the mobile made of?
- Will the mobile prevent my baby from sleeping?
- How do I remove the mobile from SNOO?
- How do I clean the mobile?
- How do I detach the mobile to hang on the ceiling?
SNOObear
SNOO Accessories
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Setting up Shoo
- What is the height of the SNOO Low Legs?
- Does the SNOO Sack come in different sizes?
- Does the SNOO sack come in different colors?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- What is the return policy for Sleepea?
- How should I wash Sleepea?
- Does Sleepea come in different colors?
- What materials are Sleepea swaddles made from?
Books, DVDs, Streaming, and Gift Cards
- Can I share my streaming video or MP3 download?
- Can I change my email address for my streaming video?
- Can I get a refund on the streaming video I purchased?
- Can the streaming videos be purchased from outside the US?
- What videos are available to stream?
- What languages are available for streaming videos?
Support
SNOO App
How to Setup the Mobile App
- Is the Happiest Baby App replacing the SNOO App?
- Why can I not see my Sleep Log Data or my Baby's name anymore?
- How do I change my Data Collection Preference in the SNOO App?
- Where can I download the SNOO App?
- What does the SNOO App do?
- How do I pair my SNOO to the App?
Mobile App Features
- Can I adjust my notifications for the SNOO App?
- Can I record sleep sessions outside SNOO in the SNOO App?
- Can I ask Siri to command my SNOO?
- How can I see more details on my Sleep Log?
- How can I use the SNOO App with Twins or Multiples?
- Can you adjust the white noise volume on SNOO?
Troubleshooting
- The SNOO App keeps asking me to “Enable Location”?
- I am getting the error message, “SNOO can’t connect.” What should I do?
- I am getting the error “Can’t Join SNOO Network”. What should I do?
- Why is my SNOO still going past level 2 with Motion Limiter on?
- How do I reset my SNOO?
- I forgot my log in. How can I retrieve it?
Sleep Support
Starting Out In SNOO
- What if my baby won't calm or fall asleep in the SNOO?
- What should I do if my baby does not like to be swaddled or keeps escaping from the velcro?
- Should my baby be asleep or awake when I put her in SNOO?
- My baby’s arms wiggle free by pushing SNOO Sack's inner band up to the top of their chest. How can I keep that from happening?
- Is there specific white noise you recommend?
- How can I soothe my baby? (Video Tutorial)
Feeding Help
- How often should I feed my newborn baby?
- Is bed-sharing safe for a breastfeeding baby?
- What if my baby doesn’t take a pacifier?
- Should I Swaddle Before Or After Breastfeeding?
- My baby is constantly waking to feed. How can I prevent this?
- Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long
Maintaining Great Sleep
- My baby is sliding into the SNOO sack. How can I prevent that?
- How can I make my baby be happier and sleep longer in SNOO?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
- Is too much sleep for a baby ever a concern?
- Why is my baby waking every couple of hours in SNOO?
- What Is The 3-Month Sleep Regression?