SNOOHappiest Baby Support
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Getting Started With SNOO
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Purchase and Return Questions
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Sleep Support
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Rental Questions
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Happiest Baby App
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Accessories and Other Products
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Getting Started With SNOO
All About SNOO
- How do I learn about upcoming sales?
- Why is my SNOO not powering on?
- Why did my SNOO stop unexpectedly?
- Why is SNOO’s sound sometimes not there?
- Why did SNOO stop moving?
- My baby was born prematurely. Is it safe to use SNOO?
Setting Up and Using SNOO
- Can I use SNOO without the SNOO Sack?
- Can I use SNOO like a regular bassinet without turning it on?
- How do I set up SNOO? (Video Tutorial)
- How do I put my baby in SNOO Sleep Sack? (Video Tutorial)
- What’s included with SNOO?
- How do I use SNOO?
Helpful Videos
- Should I wait to see if my baby needs SNOO before buying it? (Video Tutorial)
- How does SNOO improve a baby’s sleep? How long does it take? (Video Tutorial)
- Is the SNOO Sack safe to use right away in the hospital? (Video Tutorial)
- At what age is a baby too old to continue sleeping in SNOO? (Video Tutorial)
- Will I rely too much on the SNOO for when my baby cries? Will the SNOO replace me? (Video Tutorial)
- If my baby sleeps too much, could that make me miss their hunger cues and interfere with breastfeeding? (Video Tutorial)
User Manual
Purchase and Return Questions
FDA Authorization
- Can I use my FSA/HSA funds for a SNOO I already ordered?
- Can I pay for SNOO with HSA/FSA funds?
- Is SNOO eligible for purchase through tax-preferred accounts (HSA, FSA, HRA)?
- Is SNOO covered by insurance?
- Is SNOO considered a medical device?
- Does the FDA’s De Novo classification mean that the SNOO could potentially be covered by insurance?
Order & Shipping Information
- Can I use discount codes or gift cards with Shop Pay Installments?
- Does Shop Pay Installments affect the SNOO trial or warranty?
- Where is Shop Pay Installments Available?
- Why am I denied to use Shop Pay Installments?
- What is Shop Pay Installments and how does it work?
- When will I receive my order if I pay expedited shipping?
Returns, Exchanges & Warranty
- Why is there a restocking fee for SNOO?
- What is your return policy?
- I received SNOO as a gift, can I return it?
- Can I return my items and how?
- Can I know the history of my Pre-Loved SNOO? / How old is my SNOO?
- Can I return my Pre-Loved SNOO?
Sleep Support
Starting Out In SNOO
- What should I do if my baby does not like to be swaddled or keeps escaping from the sack?
- What are the benefits of a sleep consultation?
- How can I get started with a sleep consultation?
- What if my baby won't calm or fall asleep in the SNOO?
- Should my baby be asleep or awake when I put them in SNOO?
- My baby’s arms wiggle free by pushing SNOO Sack's inner band up to the top of their chest. How can I keep that from happening?
Feeding Help
Maintaining Great Sleep
- My baby is sliding into the SNOO sack. How can I prevent that?
- How can I make my baby be happier and sleep longer in SNOO?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
- Is too much sleep for a baby ever a concern?
- Why is my baby waking every couple of hours in SNOO?
- What Is The 3-Month Sleep Regression?
Weaning & Transitioning Help
Rental Questions
Payments/Financing
Legal
Refurbishment and Soft Goods
- How does Happiest Baby ensure that the SNOOs are bed-bug free?
- Exactly what products do you use to clean SNOO rental units?
- How does a SNOO rental get reconditioned and readied for the next family?
- With a SNOO rental, is my baby given soft goods that are used by another baby?
- Is the mesh replaced as part of the reconditioning process?
Cancelling/Returning SNOO
General Questions
- How can I get a SNOO free through my employer?
- How do I get a free SNOO Rental?
- How do I update the shipping address for my rental?
- How do I update the shipping date for my rental?
- How do I store my SNOO packaging for later use?
- Can I rent SNOO if I am under 18 years old?
Happiest Baby App
Premium Subscription
- Why is the 2-week trial for the subscription no longer available?
- I did not automatically receive a Premium Subscription for free, however I bought or rented SNOO from Happiest Baby (or an authorized partner) and am the first user. What should I do?
- How do I purchase a Premium Subscription to the App?
- If I upgrade to the Premium Subscription, will I be able to view all historical SNOO data?
- What happens to my Premium Subscription if the payment is declined at the time of renewal?
- Is there a minimum commitment for the Premium Subscription to the Happiest Baby App?
Tracker
- How do I edit a measurement?
- How do I track growth with the Happiest Baby App?
- How do I change the units of measurement on my Tracker?
- How do I track pumping sessions with the Happiest Baby App?
- How do I edit a pumping session?
- How do I edit a sleep session?
How to Set up App
- Do I need to use the same email for my Happiest Baby App account as I did for my SNOO order?
- Can I pair multiple SNOOs to a single account?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
- What devices support the Happiest Baby App?
- How do I set up my account and baby’s profile in the Happiest Baby App?
SNOO Features
- What is SNOO’s Car Ride Mode?
- Can I control SNOO from my Apple Watch?
- What features can I use with Alexa?
- I do not see my SNOO when I want to set it up with Alexa. How can I add it?
- My SNOO is not responding through Alexa. What should I do?
- Can I change the name of my SNOO in Alexa?
Troubleshooting
- Is the SNOO App being discontinued?
- I have an Eero Wi-Fi® router and I am getting the error “Oops something went wrong.” What should I do?
- How can I delete my Happiest Baby Account?
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- I forgot my login. How can I retrieve it?
Accessories and Other Products
DreamBreeZzz Mattress
- What is the DreamBreeZzz Mattress made of?
- How often should I wash my DreamBreeZzz Mattress?
- Can I use a sheet with the DreamBreeZzz Mattress?
- What is the return policy for the DreamBreeZzz Mattress?
- Will the DreamBreeZzz Mattress fit in all cribs?
- Is the DreamBreeZzz Mattress hypoallergenic?
Lola Crib
- What is the return policy for the Lola Crib and Lola Crib Toddler Bed Conversion Kit?
- How should I clean and care for my Lola Crib and Lola Crib Toddler Bed Conversion Kit?
- How do I convert my Lola Crib to a toddler bed?
- What are the Lola Crib and Lola Crib Toddler Bed Conversion Kit made of?
- What size mattress should I buy for the Lola Crib?
- How do I assemble the Lola Crib?
SNOObie
- Can I use SNOObie with the free Happiest Baby App?
- What’s the difference between the previous SNOObie and the new one?
- Why does SNOObie’s volume automatically lower when taken off the charging dock?
- Is SNOObie responsive?
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- SNOObie User Guide
Sky Mobile
- Can I use the mobile with Shoo Mosquito Net?
- What is the mobile made of?
- Will the mobile prevent my baby from sleeping?
- How do I remove the mobile from SNOO?
- How do I clean the mobile?
- How do I detach the mobile to hang on the ceiling?
SNOObear
SNOO Accessories
- What is the incline of the Leg Lifters?
- How can I help my SNOO Sack/Sleepea last longer?
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Setting up Shoo
- What is the height of the SNOO Low Legs?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- What is the return policy for Sleepea?
- How should I wash Sleepea?
- Does Sleepea come in different colors?
- What materials are Sleepea swaddles made from?
Books, DVDs, Streaming, and Gift Cards
- Can I share my streaming video or MP3 download?
- Can I change my email address for my streaming video?
- Can I get a refund on the streaming video I purchased?
- Can the streaming videos be purchased from outside the US?
- What videos are available to stream?
- What languages are available for streaming videos?